FAQ | Hollywood Pantages

Top theatre in Hollywood los angeles

Is there a dress code for the theatre?

We do not have any official dress code at our theatre. When you attend, you will likely see people wearing anything from jeans & t-shirts to formalwear. If you are concerned about what to wear to the theatre, we recommend that you come in business office or dressy-casual attire -- you'll feel neither over-dressed nor under-dressed!

Is there a limit on the amount of Season Tickets I can purchase?

There is 14 ticket maximum when purchasing Season Tickets.  All out of state addresses will be required to call Season Services to purchase tickets.  Season Ticket Holders who live outside the state of California will not have online account access, no tickets will be mailed and all tickets must be held at will call under the name of the account holder.  For out of state accounts, if a name needs to be changed for will call pick up, the new name must be  added as a secondary to the account.  Furthermore, Season Ticket Holders who live outside Southern California (zip code <9000 or >93598) will not be allowed to purchase season tickets in section D or E, and any such purchases may be cancelled and refunded at any time. Any accounts with similar or duplicate contact information with over 14 packages total will be canceled without notice. Tickets posted for resale will result in an automatic account cancelation. Season Ticket Holders may purchase up to 14 additional tickets per engagement, except for HAMILITON.  Season Ticket Holders may purchase a matching number of additional HAMILTON tickets capped at 8 tickets per household.  Any tickets purchased over that limit can be cancelled and refunded at any time.  If we feel any patron is purchasing tickets for the sole purpose of resale, we reserve the right to cancel and refund all tickets at any time.

Are there RUSH, student, senior, military or other standard discounts?

As a presenter of Broadway shows that are touring the nation, we do not have complete control over pricing of our engagements. When possible and appropriate, we may advertise special discounts available to the general public. Because such decisions are often last-minute, the most effective way to communicate discount information is via email.

We always attempt to secure the most reasonable prices at our theatres, and we are particularly committed to featuring at least one section of the theatre with tickets priced around $25.

I lost my tickets. What do I do? Please bring proof of purchase to the Pantages Box Office, and we will be happy to issue you replacement tickets.
How do I donate tickets to charity?


If you are unable to exchange your tickets according to the guidelines printed herein, you may return them to the theatre box office as a tax-deductible donation* to American Corporation of The Arts, The Pantages' not-for-profit affiliate which provides free or low cost theatre tickest to disadvantaged youth in our community. Tickets will be accepted for charitable donation as long as they are received by the Pantages Theatre Box Office at least one hour prior ot the performance date and time printed on those tickets.

To donate by mail: Pantages Box Office, [name of show] Ticket Donation, 6233 Hollywood Blvd., Hollywood< CA 90028 or by faxing a photocopy of the donated tickets to 323-960-0222 with a note stating that the tickets are for donation. When doing so, the unique barcode on your tickets will be deactivated, and those tickets will no longer be valid for theatre entry. Please tear and throw away these tickest to prevent potential confusion. A donation receipt will be mailed to the address of record.

Can you recommend restaurants or hotels near the Pantages Theatre?

For a list of local featured restaurants, a dining guide may be accessed by clicking here. For a listing of Hollywood area hotels, can be accessed by clicking here.

What is the Promo Code?

We frequently offer certain businesses or organizations the opportunity to access priority seating before the general public on-sale date, as well as the ability to obtain special discounts on tickets. The "Promo Codes" required to access these offers are not available to the general public. We make every effort to provide the best available access to those who have signed up to receive our email offers. If interested, please email us by CLICKING HERE.

What if I lose something at the theatre?

Patrons who have reason to believe that a personal belonging may have been left at the theatre, are welcome to send an e-mail to the theatre directly, and inquire if the item has beenfound by theatre management staff. Please send and e-mail to lostandfound@hollywoodpantages.com.

Please provide the following information to ensure a prompt response: (a) date and time of performance, (b) exact seating location, (c) detailed description of the misplaced item, and (d) contact information including day time and evening telephone numbers.

How may I become a Season Ticket holder?

Pantages Theatre offers season ticket packages that are described in detail on this website. For more information, please call our Season Ticket Office at 866-755-2929 (open Mon-Fri from 9:30am-5:30pm). To purchase season tickets to Pantages Theatre online, please CLICK HERE.

What is the refund/exchange policy for single tickets to Pantages Theater events? There are no refunds or exchanges for single tickets to Pantages Theatre events.

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